Anti-spam Policy

Anti-spam Policy

Freshly Cleaned prohibits the use of their website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial e-mail (“Spam”). You may not use any Freshly Cleaned services to send Spam. You also may not deliver Spam or cause Spam to be delivered to any customers of Freshly Cleaned.

The Privacy and Electronic Communications Directive (E-Privacy Directive) is an EU directive on data protection and privacy in the digital age. Article 13(1) of the Directive prohibits the sending of unsolicited commercial communications by fax or e-mail or other electronic messaging systems such as SMS and MMS unless the prior consent of the addressee has been obtained (opt-in system).

As a result, in the UK the Privacy and Electronic Communications Regulations 2003 cover the sending of email marketing. This legislation says that organisations must only send marketing emails to individuals if you have agreed to receive them, except where there is a clearly defined customer relationship.

Freshly Cleaned does not authorise the harvesting, mining or collection of e-mail addresses or other information from or through the website or its services. Freshly Cleaned does not permit or authorize others to use the Freshly Cleaned services to collect, compile or obtain any information about its customers or subscribers, including but not limited to subscriber e-mail addresses.

Freshly Cleaned does not permit or authorise any attempt to use its services in a manner that could damage, disable, overburden or impair any aspect of any of the services, or that could interfere with any other party’s use and enjoyment of any Freshly Cleaned service.

If Freshly Cleaned believes that unauthorised or improper use is being made of any service, it may, without notice, take such action as it, in its sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. Freshly Cleaned may immediately terminate any account on any service which it determines, in its sole discretion, is transmitting or is otherwise connected with any e-mail that violates this policy.

Nothing in this policy is intended to grant any right to transmit or send e-mail to, or through, the Freshly Cleaned website and/or services. Failure to enforce this policy in every instance does not amount to a waiver of Freshly Cleaned’s rights.

Unauthorised use of any Freshly Cleaned services in connection with the transmission of unsolicited e-mail, including the transmission of e-mail in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.

We recommend:
•Use a spam email filter on your computer. These are programs which work with your email package to sift through new emails, separating spam emails from wanted emails and blocking them. Most packages are successful although sometimes block good email too. Also, they can’t stop the spam emails being downloaded before being blocked. New spam email filters are being developed all the time; you can search the internet for one that is suitable for you. Many Internet Service Providers (ISPs) also offer filters which work by examining content and using blacklists to restrict spam emails. Again, these sometimes block good emails as well as spam emails and you might have to pay for them. For more information on the services that are available to you, please check with your ISP.
•Keep your systems well maintained. Hackers and spammers can exploit software problems, so most software companies issue product updates and patches that fix known problems. Updates are generally available through manufacturers’ websites and are usually free to download and install. You should also consider using anti-virus software to protect against virus programs that can destroy computer files and are increasingly being exploited by spammers.
•Check privacy policies and marketing opt-outs carefully. If you buy something online or subscribe to a service, check the company’s privacy policy before giving them your email address or any other private information.

Freshly Cleaned, Innovation Centre Medway, Maidstone Road, Chatham, Kent ME5 9FD.
0800 7311 989